Customer Service / Frequently Asked Questions

How can I contact you?

Our Lifetime Guarantee

Do You have a catalog?

Why is it that sometimes a favorite product of mine is unavailable on your website?

What are my shipping choices?

When will my order arrive?

International shipping

Shipping & Handling charges

I’m in a really big hurry for my order!

When it absolutely, positively has to be there – on a Saturday.

What if I want my order shipped to Alaska, Hawaii, Puerto Rico, Guam, VI, APO, FPO or Canada?

Is it safe to use my credit card on your site?

Is my information kept private?

What if I need to return something?

What are my payment options?

How do you package the spices?

OH NO! I can't find my password OR my password isn't working!

Help! Everything in my shopping cart is gone!

Did you ship my package yet? If so, where is it?

Do you have a storefront where I can come look at and smell spices?

I live nearby. Can I stop by and grab a few spices?

Why can't I check out as a guest?


How can I contact you? top

Call us toll free: 9:00am-4:00pm ET Monday thru Friday: 1-888-762-8642
Call us: If you are in NE or Central Pennsylvania at 570-509-2340

Email us: customerservice@SpicesInc.com 
Snail Mail us:
SpicesInc.com
463 Industrial Park Rd
Elysburg, PA 17824

Our Lifetime Guarantee. top

At SpicesInc.com we guarantee total satisfaction. If you experience any problem with any of our products, shipping, or even if you just plain don't like what you bought, please let us know. We'll do what we can to make it right for you.

Do you have a catalog? top

No, at this time we are not planning to offer a catalog. This is done both from an environmental standpoint (save a tree or several) as well as another way that we are working to keep our prices as low as possible. We come from an extensive background working in the catalog industry and we have made the decision that passing on this expense to our customers does not make financial sense (for you or for us). However, if enough of our customers tell us that they want to receive a catalog we may revisit this issue in the future.

Why is it that sometimes a favorite product of mine is unavailable on your website? top

We understand how disappointing this can be and we want to absolutely apologize for those times you find yourself in this unfortunate situation. Most often these occurrences are completely unavoidable. We have chosen to embrace this dilemma on our website as we are committed to buying the finest, freshest spices possible and this typically means that we are dealing with smaller producers and suppliers. Many times, the demands that we place on our supply partners will wipe out their already limited supply! Now while they certainly are appreciative of the business, there isn't a way for them to just quickly crank out more product(s). The only way to really prevent this from occurring would be for us to stock up on inferior, mass-produced spices, and that is just not what we're about.

Many times we will have a pretty good idea of when we will be receiving our next shipment of an out-of-stock item. But if we aren't exactly sure when a particular product is coming in, we aren't satisfied with the quality or if we are aware that it won't be arriving for quite some time, we will remove it from the website so that we don't get your heart set on something we're out of.

What are my shipping choices? top

We ship using FedEx and USPS Priority Mail. We also offer FedEx’s 2-Day and Overnight services for when you need your spices in a hurry. For orders shipping by FedEx ground we use both of their ground delivery networks - FedEx Ground for commercial deliveries and FedEx Home Delivery for residential deliveries.

Orders shipping to APO and FPO addresses ship USPS Priority Mail. Please call us (at 888.762.8642) if you require additional information.

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands ship USPS Priority Mail.

When will my order arrive? top

We ship from Pennsylvania and most orders will be received within 1-5 business days (click here to see estimated delivery schedule for all US locations). If you need a specific arrival date give us a call and we will gladly let you know what we have to do to get it there on that day. FedEx does not deliver on Sundays and some Holidays. Saturday delivery is available to some zip codes.

Orders placed before 3:00pm ET will ship the same day. Orders placed after 3:00pm ET will ship the next business day.

International Shipping top

We ship to all 50 states and US territories however, due to the requirements of international customs we are not able to cost effectively ship to other parts of the world. 

As of May 2014, we have suspended shipping to Canada.

Shipping and Handling charges (per shipping address) top

We are committed to ensuring the quickest, most cost effective way to get your products to you, and we hate high shipping rates when we place orders online as well. We charge a $8.99 flat shipping fee for orders under $50. Orders over $50 will be shipped to you for FREE*! If you are in a big hurry to get your spices, you can choose one of our expedited shipping options --- FedEx 2-Day service and FedEx Overnight deliveries. For even more info on this please click here

The Free Shipping Offer is for all orders over $50 in product total shipping in the lower 48 states. Sorry, but this offer does not apply to orders shipping to PO Boxes or orders shipping to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands. This offer also does not apply to FedEx 2-Day or overnight delivery.

For more on how orders are shipped see above.

I’m in a really big hurry for my order? top

FedEx 2-Day service and FedEx Overnight delivery is available. See below for Saturday arrival details.

When it absolutely, positively has to be there – on a Saturday. top

Saturday delivery is available to some locations.  Please call us (at 888.762.8642) for location and shipping information.

What if I want my order shipped to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, or an APO, FPO ? top

For delivery to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands addresses we ship via the Post Office, and these orders will take approximately 10-14 days. If you are in a bigger rush to receive your order, please call us (at 888.762.8642) and we will work with you to make sure that we find the best price and time frame for this to occur.

We owe a debt of gratitude to the men and women of our armed forces and we want to thank those military personnel who are stationed in the US and overseas by offering FREE shipping to APO and FPO delivery addresses. For FREE delivery to these areas, we ship via USPS Priority Mail and these orders can take approximately 10-14 days for delivery. If you are in a rush to receive your order, please call us (at 888.762.8642) and we will work with you to make sure that we find the best price and time frame for this to occur. 

Is it safe to use my credit card on your site? top

We wouldn't have it any other way. All SpicesInc.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet. Of course if you still don't feel comfortable entering your credit card information online, no problem - just give us a call (888.762.8642) and we will gladly take your order over the phone.

Is my information kept private? top

We know that this is a very sensitive issue for our customers, and the ensuing trust that you are placing with us is very important. To see our complete Privacy Policy please click here.

What if I need to return something? top

We know that satisfying customers is our top priority. That's why if you ever have any problem with any of our products please let us know. We so strongly believe in the quality of our products that if you ever decide that you want to return all or a portion of your order just contact us and we will work with you. All returns must be initiated within 72 hours of receiving. Products that are returned outside of 72 hours or refused at delivery may require a 20% restocking fee. No returns will be accepted after 30 days. Customers will be responsible for shipping charges on canceled orders.

So how do you reach us? By calling 1.888.762.8642 or by emailing customerservice@SpicesInc.com. And because we take this so seriously if you want to contact the owner he can be reached directly at greg@SpicesInc.com

What are my payment options? top

We accept the credit cards MasterCard, Visa, American Express, Discover as well as payment through your PayPal account.

OH NO! I can't find my password OR my password isn't working! top

Did you write your password on a tiny piece of paper that you just can't find? We have a simple solution. On the SpicesInc.com login page you will find a section at the bottom that says 'Forgot Your Password?' Simply enter your email address and our system will automatically generate a new password that will be sent to your email address. Once you have this new temporary password, you can use it to log into our site. Go to the login page and enter your email address with your temporary password. You will then be prompted to enter your 'old or temporary password' and a new password. Enter the temporary password that you received in your email and then choose a new password for your account.

Help! Everything in my shopping cart is gone! top

Isn't technology great? Not always! Some customers have experienced a glitch where browsers "protect your privacy" by emptying your cart once you log into our website. These browsers think that once you are logged in, you are a different user than the 'anonymous' user you just were. There is no way to recover these items so we recommend always logging in before placing any items in your basket. If this is not an option, or your would feel more comfortable placing your order over the phone please feel free to call us with a list of the items you would like to order.

Did you ship my package yet? If so, where is it? top

Every time you place an order with SpicesInc.com you will automatically receive 2 emails. The first one will be sent as soon as your order is placed. This email will have your receipt for your order including your order number and customer ID number. If you do not see this email in your inbox be sure to check your junk mail. The second email that you will receive will include a link to your shipping information. Click on this link to view where your package is currently. If you click on the link and no information is provided, this may mean that a tracking label has been created but your package has not shipped from our facility yet. If you did not receive one or both of these emails feel free to contact us and we can help you locate your shipment.

Do you have a storefront where I can come look at and smell spices? top

No, our physical address is where our warehouse and shipping facility is located, but there is no store front. We try our best to provide our customers with outstanding photos of our products on our website so that they can get an accurate view of what their spices will look like when they receive them. If you have any questions about our products, feel free to contact us.

I live nearby. Can I stop by and grab a few spices? top

Because we are not a retail store we cannot accommodate walk in orders. We operate on a batch processing system which means all orders must be placed either online or over the phone.

Why can't I check out as a guest? top

We are dedicated to extraordinary customer service. For this reason, every time a customer places an order they must log in or sign up. Each order has an order number and is associated with your customer ID number. By creating a customer account you will be able to log in to SpicesInc.com and access your order history, including order detail and tracking information. It also allows us to easily access your orders, issue refunds and help you with any other order related questions or issues.

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