How can I contact you?
Our Lifetime Guarantee
Do You have a catalog?
Why is it that sometimes a favorite product of mine is unavailable on your website?
What are my shipping choices?
When will my order arrive?
I’m in a really big hurry for my order?
When it absolutely, positively has to be there – on a Saturday.
What if I want my order shipped to Alaska, Hawaii, Puerto Rico, Guam, VI, APO, FPO or Canada?
Is it safe to use my credit card on your site?
Is my information kept private?
Call us toll free: 8am-7pm ET Monday thr Friday: 888.762.8642
Call us: 1-888-762-8542 or if you are in Bloomsburg (or NE Pennsylvania) at 570-784-7478
Contact Greg: want to speak directly to the owner of the company? Call Greg on his cell phone at 570-394-9042 or email him at gpatterson@SpicesInc.com
Email us: customerservice@SpicesInc.com
Snail Mail us (if you’re old school)
2 E 6th Street
Bloomsburg, Pennsylvania 17815
Our Lifetime Guarantee. top
At SpicesInc.com we guarantee total satisfaction. If you experience any problem with any of our products, shipping, or even if you just plain don't like what you bought, please let us know. We'll do whatever it takes to make it right for you. We so strongly believe in the quality of our products that we offer you a Lifetime Guarantee - if for any reason you are not satisfied we will refund you the total purchase price. Yes that means the entire total you paid (including shipping).
And if for any reason you want to return the products you purchased just let us now and we will make arrangements to have them shipped back to us - at our expense!
Why do we do this? Because customer service is truly our top priority and satisfying customers is the reason we are in business. Our overriding business philosophy is simple --- if you aren't happy with our products and our service we can't grow a profitable company.
Do you have a catalog? top
No, at this time we are not planning on offering a catalog. This is done both from an environmental standpoint (save a tree or several) as well as another way that we are working to keep our prices as low as possible. We come from an extensive background of working in the catalog industry and we have made the decision that passing on this expense to our customers does not make financial sense (for you or us). However, if enough of our customers tell us that they want to receive a catalog we may revisit this issue in the future.
Why is it that sometimes a favorite product of mine is unavailable on your website? top
We understand how disappointing this can be and we want to absolutely apologize for those times you find yourself in this unfortunate situation. Most often these occurrences are completely unavoidable. We have chosen to embrace this dilemma on our website as we are committed to buying the finest, freshest spices possible and this typically means that we are dealing with smaller producers and suppliers. Many times, the demands that we place on our supply partners will wipe out their already limited supply! Now while they certainly are appreciative of the business, there isn't a way for them to just quickly crank out more product(s). The only way to really prevent this from occurring would be for us to stock up on inferior, mass-produced spices, and that is just not what we're about.
Many times we will have a pretty good idea of when we will be receiving our next shipment of an out-of-stock item. But if we aren't exactly sure when a particular product is coming in, we aren't satisfied with the quality or if we are aware that it won't be arriving for quite some time, we will remove it from the website so that we don't get your heart set on something we're out of.
What are my shipping choices? top
We ship using FedEx and we offer FedEx’s 2-Day and Overnight Services. Our standard FedEx ground shipments involve one of two FedEx's delivery ground service --- FedEx Ground is used for commercial deliveries and FedEx Home Delivery for residential deliveries. We also offer an Economy shipping option for $3.99 and these orders are delivered by the USPS. We reserve the right to upgrades shipments (at our expense).
For orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, APO and FPO addresses we ship with USPS. For orders shipping into Canada we use a combination of USPS and Canadian Post.
When will my order arrive? top
We ship from Pennsylvania most orders will be received within 1-8 days (click here to see estimated delivery schedule for all US locations). If you need a specific arrival date give us a call and we will gladly let you know what we have to do to get it there on that day. FedEx doesn't deliver on Sundays and Holidays. Saturday delivery is available to some zip codes.
After you choose—and before you pay—you can modify the arrival date until it fits the price and time frame that works best for you.
99% of all orders placed before 1:00pm ET will ship the same day. Orders placed after 1:00pm ET will ship the next business day.
International Shipping top
We ship to all 50 states, US territories and we now also ship into Canada. Due to the hassles of international customs we are not able to cost effectively ship to other parts of the world.
Shipping and Handling charges (per shipping address): top
We are committed to ensuring the quickest, most cost-effective way to get your products to you and we hate high shipping rates when we place orders online as well. We charge $6.99 flat rate shipping for FedEx Ground (for orders under $35) and we also offer an Economy shipping option for a flat rate of just $4.99 (also for orders less than $35). Orders that are more than $35 ship FedEx ground for FREE. In a bigger hurry then you can choose one the FedEx air options --- FedEx 2-Day service and FedEx Overnight deliveries. See below for Saturday arrival details. For even more info on this please click here. Shipments to Canada are sent through USPS and Canadian Post for $29.95.
The Free Shipping Offer is for all orders over $35 in product total shipping in the lower 48 states. Orders that ship for FREE are shipped FedEx ground. Sorry but this offer does not apply to orders shipping to PO Boxes or orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, APO, FPO or to Canada. This offer also does not apply to FedEx 2-Day or overnight delivery.
For more on how orders are shipped see above.
I’m in a really big hurry for my order? top
FedEx 2-Day service and FedEx Overnight delivery is available. See below for Saturday arrival details.
When it absolutely, positively has to be there – on a Saturday. top
Saturday delivery is available to some locations. Please call us (at 888.762.8642) for location and shipping information.
What if I want my order shipped to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, APO, FPO or Canada? top
For delivery to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, APO or FPO addresses we ship via the Post Office and these orders will take approximately 10-14 days. If you are in a bigger rush to receive your order, please call us (at 888.762.8642) and we will work with you to make sure that we find the best price and time frame for this to occur.
For orders shipping to Canada we use a combination of USPS and Canadian Post and these orders take 10-14 days to arrive. Orders to these areas are not eligible for the Free Shipping offer.
Is it safe to use my credit card on your site? top
We wouldn't have it any other way. All SpicesInc.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet. Of course if you still don't feel comfortable entering your credit card information online, no problem - just give us a call (888.762.8642) and we will gladly take your order over the phone.
Is my information kept private? top
What if I need to return something? top
We know that satisfying customers is our top priority. That's why if you ever have any problem with any of our products or shipping please let us know. We so strongly believe in the quality of our products that if you ever decide that you want to return all or a portion of your order just contact us and we will make arrangements to have it shipped back to us --- at our expense.
So how do you reach us? By calling 1.888.762.8642 or by emailing customerservice@SpicesInc.com. And because we take this so seriously if you want to contact the owner he can be reached directly at gpatterson@SpicesInc.com or on his cell at 570.394.9042.
What are my payment options? top
We accept the credit cards MasterCard, Visa, American Express and Discover. We also accept payment through Google Wallet and PayPal.
Rules for the Spicesinc.com weekly FREE spices giveaway promotion. No purchase necessary. top
1. Promotion Overview. Enter by entering your email address at SpicesInc.com by visiting and clicking on the Win Free Spices! Link, or by going straight to the entry page at http://www.spicesinc.com/t-email.aspx. No purchase required. Purchases won't increase your chance of winning. You must enter a valid email address and it must be your own email address. Entering the same email address more than once does not increase your chance of winning, and it wastes your time. Entries become the property of Spices Inc. ("SpicesInc.com," also referred to as "we" or "us"). Entrants will receive email announcements and special offers from us, but can always decide to opt-out of emails later. The promotion will run weekly. We reserve the right to change or cancel the promotion at any time, at our sole discretion.
3. Drawings. Once every week, on Wednesday, we conduct a random drawing from all eligible entries. We announce the winner as soon as commercially reasonable thereafter. Our decisions are final. Your odds of winning depend on the number of eligible entries we receive. We notify the potential weekly winner by email. If the email address is invalid or the notification cannot be delivered, we will select another winner at random. If a dispute arises over entitlement to a prize, the winner is the person to whom the email account was assigned by the appropriate agency, internet service provider, business, or organization. Each email address may win only once within a calendar year.
4. Prizes. The weekly winner will receive merchandise with a value up to $75.00 from SpicesInc.com. Winners may be required to complete a declaration of eligibility and a publicity release before receiving the prize. Winners are responsible for paying all income and other taxes associated with the prize, if any. Accepting the prize grants us permission to use the winner's name, city, state, and likeness for promotional purposes without compensation or notice to the extent permitted by law. We may substitute another prize at our discretion.
5. General Rules. Open only to legal U.S. residents 18 years of age or older on the date of entry. Our employees and their immediate family members are not eligible. Void where prohibited by law. By participating, entrants agree that we and our agents are not liable for any liability, injury, loss, or damage of any kind resulting from entry, participation, acceptance of prize, or redemption of prize. We are not responsible for typographical errors and for misdirected or incomplete entries. We are not responsible for problems with telephone lines, computer systems or equipment, failure of email, or problems with the Internet or your connection to it. If in our sole discretion we find actual or suspected tampering with the promotion, or automated entries, or technical difficulties that affect an entry or the promotion, we reserve the right to void any entries and/or to change the promotion. Hardware problems, software problems, network difficulties, or events beyond our control may affect the fairness of the promotion or our ability to conduct the promotion, in which case we reserve the right in our sole discretion to cancel, suspend, or change the promotion. The laws of the State of Pennsylvania shall govern this promotion and the federal and state courts of the State of Pennsylvania shall have sole jurisdiction and venue in those courts; entry into the promotion waives all objections to jurisdiction and venue and constitutes submission to their jurisdiction.
6. Winners. For the first name and last initial of the prior week's winner, visit http://www.spicesinc.com/. For information on winners from prior weeks, send a self-addressed stamped envelope no later than 90 days after the date of the drawing to SpicesInc.com, Attn: Free Spice Giveaway, 2 East 6th Street, Bloomsburg, PA 17815.
7. Sponsor. SpicesInc.com, 2 East 6th Street, Bloomsburg, PA 17815 is the sole sponsor. We reserve the right to change or cancel the promotion at any time.