About UsFor almost the entire 25+ years that we have been married, Penny has tried to convince me that we should have our own business. It was a nice thought, but a scary one when you have children, a mortgage and career paths that are being built along the way.
Over the years, we considered opening a restaurant, health club, and even a consignment store – the ideas may have varied but the desire to create something that we could call our own was always there. But life went on, careers were solid, kids (and the mortgage) were bigger and we continued on the path. Some day, some day…
That day came in early 2008 when we made the decision to combine our years of experience in restaurants, catalog/ecommerce sales and distribution, technology, customer service, operations, website design and human resources to finally do the thing we had always dreamed about. We took the ‘big scary leap of faith’ … and oops who knew we would land right into the beginning of what would later become ‘The Great Recession’? Regardless, the time was right for us and that once you make the ‘leap’ you don’t get to ask for a do over.
After many months of development and preparation, and not much sleep, SpicesInc.com launched in November 2008 from the 3rd floor of our Pennsylvania home.
As the Chief Operations Officer of a large multi-channel catalog/ecommerce company, I knew how to build SpicesInc.com from marketing, purchasing, merchandising, operations, customer service and just enough technology to be dangerous. Penny’s strength is website design, technology and human resources. We were confident that we could build an infrastructure that would be strong in today’s competitive online space. Our core business philosophy was that everything we do must be for our customers. Because without them – we don’t stand a chance!
Having worked along side several very successful entrepreneurs (albeit sometimes a bit crazy too) we knew that the key to creating a successful business was to provide over the top customer service, a quality product and detailed information about all things spices. Our goal is to ‘exceed customer expectations’ every day, with every order and with every communication we have.
In April 2010 we moved into a larger warehouse facility to accommodate the growth that we had been experiencing. Because we're online, one thing that we do not have is a retail store, a place where a customer can come in and smell the amazing spices we carry. So it was critical to us to find a way to convey the quality of our product to customers who visit us online. We want to provide as much detailed information about the spices as possible and with multiple product sizes, top quality images and easy to prepare recipes using our spices, herbs, chiles and seasoning blends these form the core ingredients of our online content. We strive to give our customers more information, not less.
Part of the challenge of operating a business during tough economic times is that customers are looking not only for quality in the products that they purchase, but value for the hard earned money that they are spending. Our goal is that 99% of all orders placed by 1pm ET ship the same day and with FedEx as our primary shipper we are able to provide super fast shipping (2-3 days) for more than half the U.S. In addition, orders over $35 – Ship For Free!! Fast shipping + Free shipping options = GREAT value!
Another part of our core beliefs is to “do good”. We have tremendous respect for businesses that recognize the importance of giving back to others, especially in trying economic times. In July 2010 we made the decision to donate 1% of all sales (not profits, but total sales) to help fight hunger for kids, their families and seniors in our country. The group we choose to support is Feeding America.org because 96% of the donations they receive go directly to securing and distributing food across the U.S.
Growing this business and creating jobs in our small community is the greatest personal achievement that we could ask for. If we squeeze in a little fun along the way – then hey that’s cool too!
We always enjoy talking to our customers, building relationships, answering questions and educating people about spices, herbs, chiles and seasoning blends.
If there is anything that we can do for you, if there is a spice, chile, herb or seasoning blend that you are looking for, or if you just want to talk about spices … give us a call or drop us an email – We’re Greg and Penny. Nice to meet ya!
Greg & Penny Patterson
1-570-394-9042 (Greg’s cell)